Is support via phone ever open, serial number already registered to user?

Just got device off amazon and when activating, it says it is registered to a new owner. Awful way to start out by getting a used instead of new product:(

Can someone PLEASE help ASAP? I have opened a ticket and left a VM.


If you private message (click on my name and send message) me a photo of the serial number I can have the engineering team take care of this for you.