We’re experiencing some issues with the Rachio App iOS connection at the moment but our team is working hard to get things back up and running for you as soon as possible. In the meantime, you should be able to access your Rachio account with an Android device or via the web app: https://app.rach.i…

tl;dr - This was the cause of iOS not able to connect. https://calnetweb.berkeley.edu/calnet-technologists/incommon-sectigo-certificate-service/addtrust-external-root-expiration-may-2020 :cheers:

GREAT NEWS! Looks like we’re back up and running :slight_smile:

I was able to log back in within the iOS app everything is up and running again thank you Rachio

Yep. Seems to be working again.

Still can’t get my rachio to come online. It says offline still. This issue isn’t fixed. And their support was supposed to call me back.

i needed to keep my sprouting seedlings moist and tried to go in manually and was getting that same error. After looking through a couple of logs and trying to reset the controller I found where you guys are trying to address it. Right then my sprinklers kicked on and I thought hey, it’s fixed. W…

Yep, success! Back in business!! Thx!!

You’re welcome :wink: I was dealing with the same issue at work.

I just went to the application and did not appear to have a problem. I will continue to check it out. I am on the latest iOS version 13.5

Oh fun, can I ask what system(s) were impacted? Whatever details you can provide. So strange Android worked fine, and our team was completely unaware of this change coming. Everything I’m now reading says “You probably won’t be impacted”. I guess we are that small part of probably. :cheers:

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iOS app not loading - ADDTrust External CA Root Expiration issue - 05/30/2020

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