I received a brand new Iro (from BestBuy Canada) yesterday to replace and aging Toro TMC-424E. Setting the WiFi was a pain since the Iro refused to connect to my router (Linksys WRT1900AC configured as an access point). The Iro was stuck at ‘Getting IP address’. The only solution was to activate WiFi on my Internet provider router (Bell Home Hub 2000) and connect to it. Not a big deal but it was not a great start.
Once everything was setup I tried to manually activate a few zones but nothing happened. I checked my wiring again (It was simple since I had labelled every wire) and everything looked OK. Then following the troubleshooting steps provided on Rachio’s Web site I removed the front cover of the Iro from the wallplate, kept the front cover plugged in and started a zone. The status light never turned blue.
I the rechecked every connection, including the power cable and found something interesting: when wiggling the power connector or when rotating it in its socket, the Iro would lose power. Rotating the connector again a few degrees would restore power.
Any one have any idea what could be wrong (beside the fact that the unit appears to be defective)?
Since we are currently in the middle of an heatwave I’ve reconnected the Toro (it’s working perfectly) so I can try to resolve the issue with Rachio support. If an RMA is required, do any of you know how long it could take (considering I’m Canada)?