Help: Moisture reading is way off


#1

My system is a combination of both fixed and flexed. The flex schedule has not run since Sunday and was scheduled to run this morning (Tuesday). For whatever reason, the system did not run, it does not show in my watering and yet my moisture levels still increased as if it did run. My moisture levels are now at %100, but I’m certain it’s not. I tried to empty each of the zones to close the gap in levels to more accurately reflect current levels.
Is there anything else I can do???
Thank you for your time.


#2

@akscorcia

Thanks for reaching out. Would you be willing to email support@rachio.com with the email address associated with your Rachio account? We will dive into it and see what is going on.

Thanks,
Kevin


#3

Kevin,
Done. Thank you for your time. Love the product.