Hi folks, I’m new here and having some head-scratching issues with my controller.
This is a brand new controller that I just unboxed. I purchased it in 2016 and it has never been connected to the network. I’m just finally getting around to setting it up… kids, new house, work. Life just gets in the way.
This is what I have done (multiple times, actually): I have followed the QuickStart guide. I have done all the online troubleshooting. I’ve reset the controller multiple times, both Wi-Fi reset and factory reset. I’ve removed the controller from the app and Apple HomeKit and added it back multiple times.
The controller shows up in the web interface and I get emails/notifications that it’s activated, but I never get past the blinking light for light three on the device.
In the app, sometimes I get messages saying it can’t talk to the Rachio servers, other times I get just a blank screen with the word “next” at the bottom.
In all circumstances I end up with the third light blinking and the controller being in “off-line” in the web dashboard and app.
I ran the routethis helps tool and here is the code if it’s helpful: EV3SDDAG
I have not wired it up outside at this point. I’m simply trying to get it set up before I bring it outside and wire it.
Any help is greatly appreciated.