Hi guys, I am stuck at a new install, “We could not find your Rachio”. I am running an orbi network setup, 2.4/5Ghz. I am wondering if the problem is due to automatic network switching in the orbi. I looked through the forums, no love, only the PM’ed (private) answers (maybe I should go through tech support, but it is after hours here now). Downloaded Routethis, but that needs to be done via tech support as well, it looks like.
I used the orbi app to ensure both phone and rachio were on same network (2.4 GHz), and the rachio did get assigned an IP, showed up on network, but “We could not find your Rachio”.
Surely some of you have successfully set this up on an orbi network. Any tips? Been at this a few hours now, ready to ship it back…
Thanks in advance