I have had my gen 3 for a little under 3 months with no issues. Then last week I go to check my soil moisture on the app and it has the red triangle at the top with the text trouble shoot tap here I do. Then it gives me the option to select which lights are flashing. I have no flashing lights! I tried several different outlets no luck. I checked the voltage coming out of the power adapter it’s around 28 V so I am indeed getting power. The unit itself just died how do I go about getting a replacement or my money back?
@Wheel - Rachio has a two year warranty on their devices. I think if you email support or call they will get a replacement out to you PDQ.
Thank you for your reply. I have emailed support and have gotten no response. It has been three days as of today. I did receive an email stating that someone would reply to the email with in 48 hours. I do not have confidence that someone will get back to me as of now. What is a good customer support number?
@Wheel - here you go -> support number is 844-4RACHIO.
I also did what I could to get you some attention (I’m a customer just like you). Hopefully, you’ll see some movement soon.
Fantastic feedback and thank you for your support! Fingers crossed.
Paging @rachiosupport, please pick up a white paging phone…
Pinged the team
Also heads up, we don’t currently have someone monitoring the rachiosupport handle but we’re working on recovering that password feel free to just ping me directly!
Thanks for your support as well Laura! I will ping you if I cannot get any traction on this issue.