Gen 2 connects to network, but can't enter serial number


#1

My Gen 2 is connected to my network and has 4 lights (The top one blinking). When I try to add the device via the app it just hangs at Finding Device.


#2

I’ll do some troubleshooting for you.

:cheers:


#3

Glad we got you online, no controller left behind! :bicyclist:

:cheers:


#4

Thanks!


#5

I am having the same issue, all 4 lights are lit but rachio cannot find my device


#6

@DamFam

Please reach out to support@rachio.com and they can help you get online and up and running.

Or you can call the support hotline.

http://support.rachio.com/category/219-contact-us

:cheers:


#7

FYI the line didn’t connect at first but it appears I am in now. Else, I’ll send over my serial number.