Gen 2 connects to network, but can't enter serial number

piscaj 2016-04-22 02:53:24 UTC #1

My Gen 2 is connected to my network and has 4 lights (The top one blinking). When I try to add the device via the app it just hangs at Finding Device.

franz 2016-04-22 02:56:47 UTC #2

I’ll do some troubleshooting for you.

franz 2016-04-22 03:15:02 UTC #3

Glad we got you online, no controller left behind!

piscaj 2016-04-22 03:15:50 UTC #4

Thanks!

DamFam 2016-08-12 14:23:33 UTC #5

I am having the same issue, all 4 lights are lit but rachio cannot find my device

franz 2016-08-12 14:35:56 UTC #6

@DamFam

Please reach out to support@rachio.com and they can help you get online and up and running.

Or you can call the support hotline.

http://support.rachio.com/category/219-contact-us

DamFam 2016-08-12 14:40:55 UTC #7

FYI the line didn’t connect at first but it appears I am in now. Else, I’ll send over my serial number.

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