Gen 2 connects to network, but can't enter serial number

My Gen 2 is connected to my network and has 4 lights (The top one blinking). When I try to add the device via the app it just hangs at Finding Device.

I’ll do some troubleshooting for you.


Glad we got you online, no controller left behind! :bicyclist:


1 Like


I am having the same issue, all 4 lights are lit but rachio cannot find my device


Please reach out to and they can help you get online and up and running.

Or you can call the support hotline.


FYI the line didn’t connect at first but it appears I am in now. Else, I’ll send over my serial number.