Gen 1 - Firmware N/A and off line problems

I have a Gen1 controller where the app some times shows it’s offline, even when it is not.

When I check the firmware version it shows N/A

Problema Begin after a firmware update

The controller has not been watering for a few days - , except in mannual, and I just noticed this problem. Support is just having me reset etc. … this seems more like a server side issue on Rachio’s side.

The Gen 1 always shows N/A for firmware. I had the engineering team review and it looks like you are online. If you have any other issues please let us know.