Device already in use?

I purchased a home with a 1st generation rachio device. I attempted to set it up but I am getting an error message whenever I add the serial number that the device is already in use. I submitted a support request and tried calling in but have not heard back - hoping to fix this issue ASAP.



Can you PM me a picture of the serial number? We will get you good to go.


A post was split to a new topic: Transfering Controller