Device already found with same pin


#1

I bought an open box Rachio Sprinkler controller from the Amazon Warehouse and it seems that someone had already installed it.

I get an error that says “Device already found with same pin” when I try to connect it to WiFi.

Is it possible to get this reset?

Thanks.


#2

Please send an email to [support@rachio.com] and they will take care of that.

Thanks.

:cheers: