Controller profile no longer appears in app


#1

What would cause the app to lose my controller profile? I recently signed in and was greeted with a “no controller” message. Given that my Rachio 3 irritation system is in a remote location I have no way to re-add it or determine the status.
Thanks


#2

@johng My guess is that a landscaper owned the controller and shared access to you, and for whatever reason that access was removed. I had the engineering team lookup some details and determined that the Distinctive Group currently “owns” the controller. Does that sound correct?

:cheers:


#3

That sounds right. It is my landscaper. Maybe they winterized the system. I’ll check with them.
Thanks for your help.


#4

I would have them re-share access, or we can transfer ownership fully to you.

:cheers:


#5

Could you please transfer ownership back to me? Clearly they have no clue on what they are doing. Will this restore my configuration?


#6

You are good to go, I would just logout/login to the app.

:cheers:


#7

You guys are amazing. Thanks for all your help!