Controller already in use


#1

Trying to get our new controller set up & it says it’s already in use. It shows on our WiFi but the controller doesn’t show in the app


#2

@FairwaysFollies - if you bought the controller from someone else then it is still on their account. Email Rachio support a picture of the serial number and they can move it for you.


#3

Nope. Bought new. It’s showing as connected to our WiFi but it’s not showing in the app. Emailed support already.


#4

@FairwaysFollies Which model Gen 2 or Gen 3 and what is the status of the lights?


#5

@FairwaysFollies

Can you PM me a picture of the serial number? Ill have the engineering team take care of it for you.

:cheers: