Controller already in use

Troubleshooting Tech Support
1

Trying to get our new controller set up & it says it’s already in use. It shows on our WiFi but the controller doesn’t show in the app

2

@FairwaysFollies - if you bought the controller from someone else then it is still on their account. Email Rachio support a picture of the serial number and they can move it for you.

3

Nope. Bought new. It’s showing as connected to our WiFi but it’s not showing in the app. Emailed support already.

4

@FairwaysFollies Which model Gen 2 or Gen 3 and what is the status of the lights?

5

@FairwaysFollies

Can you PM me a picture of the serial number? Ill have the engineering team take care of it for you.

:cheers:

6

Note that I have the same issue. New client, new controller (GEN 3) which is on the WIFI but not showing in the App. Whenever I try to add it manually in the app I get the “controller already in use” msg.

Note that I have sent a picture of my controller, codebar, serial and receipt of purchase to Rachio Support (via email). I don’t mind PM the info again.

7

An update here. Support (via email) sent me a new controller. I followed the same install steps and the new controller was successfully setup in a few minutes. No more problem.