Connection issues with Gen 3

What light does it get to? Might be an RMA that the support team can quickly handle.

Thanks for your patience.

:cheers:

The first long white light just blinks. The app scans the bar code. I go to add it to the Wi-Fi network and it spins for a while before saying ithe app can’t find it.

It’s just a solid white light now

And now I’m just getting the first light with 4 white blinks and a red blink

I would reach out to our support team (https://support.rachio.com/hc/en-us) and they should be able to troubleshoot and determine if the unit needs an RMA.

:cheers:

What is an RMA?

Sorry, a return merchandise authorization. If the unit is defective they will send a new one out asap.

:cheers:

I am also unable to connect my Rachio 3 to my Wi-Fi, even after taking all the steps in troubleshooting I could find on the forum. My RouteThis code is: RRFASTCN
There is nothing fancy or complicated about my Wi-Fi setup. A single router/modem and a single 2.4 Ghz network.