I just bought a house with a Model 8ZULW-8 controller. The previous owner erased the Rachio app from his phone but for some reason, it does not allow me to connect my phone in the app. It says the controller is already in use.
Any advice? Hard reboot to clear out the previous owner’s info? Does Rachio have access and can switch owners?
You’ve probably solved this by now, but for the benefit of others finding this thread:
Deleting the app does not remove a controller from his account.
Ask him to log in to app.rach.io from his computer or phone, go to Controller Settings and choose Remove Controller. No app required.
Or, ask him to give you the email and password for his Rachio account so you can remove the controller.
Or, go to app.rach.io and follow the Forgot Password path, entering his email address. Then, send him an email asking him to forward the message he just got from Rachio to you. If he provided a warranty with the sale, remind him that failing to forward the reset link may result in a warranty claim.