My Friend sold me this wireless unit that I cant seem to get working on my phone. I have called 3 times and was told the hold time was 6 min. After that it hangs up! I time I left a msg and 2 days later it was returned, Thats what I would like to do RETURN this. ZERO cust srvs
Hey @NotWorking!
So sorry about the phone lines. There is something going on with the lines that’s causing the disconnect - the team is looking into what that is.
Any chance you’d be up for working with me and other users to try and troubleshoot what’s going on?
1 Like
on line? Here? So your saying your companys phones are not working and your unable to make calls?
We can absolutely troubleshoot here or at support@rachio.com. Our phone lines are working, there’s just something wonky with the disconnect for some calls on hold. You’re also welcome to shoot your phone number to support@rachio.com and request a call back. Just share the ticket number with me so I can ping the team and let them know of our conversation here 
i just sent my number
Awesome! Thank you, Joseph! Would you be up for shooting your ticket number over to me when it comes through your email?
I dont have a ticket number, this is beyond stupid! this is way too much work and now i just want your unit out of my house, you have a product you cannot support without pissing clients off. I will wait 10 min for a call then I will removit it myself and spend months relaying my story to anyone that will listen. I have 1000 things on my plate and your lack of support is now my problem!
1 Like
It responded 2-5 DAYS!
Hey Joseph! Found your ticket and pinged the team. Should receive a call shortly! I’m so sorry for the frustration.
Hey Joseph, how about you give the lady a break and try not verbally assaulting someone that’s trying to help. You have to wait in line like everybody else. This isn’t McDonald’s you can’t have it your way!
8 Likes
When a user starts posting ad hominem attacks escorted by profanity it is time for their posts to be moderated.
7