A System Came with my House but I can't Access it

Hi I just need the system that came with the house I bought be allowed to connect to my account. I’ve have submitted a ticket over a week ago and have had no response and when I call the number it just says that there is no one available to talk to me and it hangs up!! Please provide some customer support!!

@JZaiger - were the directions in this article followed?

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Yup still waiting to hear back

Just did it again to be sure.