I think something that should be stated, the fact that this thread exists is the real secret. I wish we could encourage more ppl to post their questions no matter how stupid the user thinks they are.
I visit the other products’ forums to find smart ppl to recommend rachio to and some don’t even have a forum, the ones that do provide a dumpster fire of information. Hear is an example of what I mean
I’m not sure how to promote posting, maybe a mass mailer to registered users stating that the power users wish they had more ppl to help on the forums, I don’t know.