@mckynzee, so how does a new user, or better yet a shopper checking out various companies' products, know that there is a forum to begin with ? I know that for me, looking at the user community played a large part in my purchase of the product. The natural progression is usually company website -> forum, or company website -> support, but neither of those gets you to the Rachio community forum.
You have to specifically know to type out support.rachio.com, or community.rachio.com. It seems there should always be some way to 'click through' directly from rachio.com.