I installed a brand new Gen2 at our home today and one thing struck me odd during the installation. The AC transformer makes a constant buzzing sound like some old piece of electronics. Is that normal? It is in our garage so it isn’t something we have to listen to all the time, but I do spend a good amount of time working on things in the garage and prefer not to listen to it.
Hi, I just installed my Gen2 16 Zone controller. What an awesome device! I’m having exactly the same issue, the power transformer is buzzing like crazy. V/r Rick
Hey Rick. Glad you’re excited about your new Rachio! As with our friends above, please contact Rachio Support at your earliest convenience (1-844-4-RACHIO) and we’ll gladly set you up with a new power adapter.
Thanks, is there an email address? We’re out in the country with no cell coverage in this new house. I can call from next Monday, but would certainly like to get one on the way. V/r Rick
Just installed my new 16 zone fresh from Amazon, the transformer sounds like angry bees. I filed a case with support but honestly I worry how many of these are out there locked away in some utility closet about to burn down someones house.
@the_paper_pusher - I think a call into Rachio support or submitting a ticket will be the fastest way to get a RMA unit as many of the responders (like me) here on the board are end users and not Rachio employees.