I installed a brand new Gen2 at our home today and one thing struck me odd during the installation. The AC transformer makes a constant buzzing sound like some old piece of electronics. Is that normal? It is in our garage so it isn't something we have to listen to all the time, but I do spend a good amount of time working on things in the garage and prefer not to listen to it.
Thanks in advance!
Not normal! If you would contact support and reference this post, they will get you sorted out! Sending a pic of the adaptor may expedite the process....
Thanks @mckynzee. I sent mail to support this morning and they're all over it and sending out a new one.
They rock. Glad they got you covered!
The replacement transformer arrived today and is perfectly silent. Props to the support folks for a speedy turnaround!
Hi, I just installed my Gen2 16 Zone controller. What an awesome device! I'm having exactly the same issue, the power transformer is buzzing like crazy. V/r Rick
@RickRDJ - then send an email to email@example.com and I bet they'll get a replacement power supply out to you PDQ.
Hey Rick. Glad you're excited about your new Rachio! As with our friends above, please contact Rachio Support at your earliest convenience (1-844-4-RACHIO) and we'll gladly set you up with a new power adapter.
Thanks, is there an email address? We're out in the country with no cell coverage in this new house. I can call from next Monday, but would certainly like to get one on the way. V/r Rick
@RickRDJ - firstname.lastname@example.org
Yup! Looks like @DLane beat me to it !
At the bottom of this page: http://support.rachio.com/article/103-contact-support#
You should see the Still need help? Contact Us link with a form for you to submit. Once we've received your email will get the ball rolling.
Awesome, email sent with details and address. Already got the auto conformation. Thanks! Rick
I still have my buzzy unit if anyone wants to do a manufacturing investigation now that more than one have been reported.