@emil - the question should not be about what mobile device the service company carries. You as the manufacturer and I as the consumer / owner of IRO shouldn't care. They could be carrying a laptop, tablet, device tethered to their truck, they can be using iOS, Android, Windows, etc. They aren't reselling or distributing IRO. They are still selling and supporting non-cloud based devices sold by large commercial companies. They are often not using company supplied devices. They are personal devices (mine for work is personal also). They are many service people. Different service technicians could show up to support an issue with the irrigation system. They should not be required to install a proprietary app. I can't make them do it and I can promise you their employer will not enforce it.
This needs to be as simple as it was created back in November of last year and taken away in the Spring. They should only be required to have a network connected mobile device with a browser. They will be provided credentials and a URL as provided by ME via your cloud service.
I need to have granular configuration of a 'service account'. I need to be able to configure what it is I want them to control. I need to be able to define a date range and time range for them to have that access. It needs to self-expire or remain active at my choosing.
In the other thread that was responded to by an irrigation professional, I understand and expected his point of view. For commercial enterprises who earn a living by selling and servicing a product, they want the consumers to be hands off. This is true in home automation and many other industries. The truth is, the consumer is becoming better informed, more control is being provided to them (if they want it) and the control and decision of what the service provider does should be theirs. If the consumer 'breaks it', the service company charges to fix it.
So, i agree Rachio needs a solution that fits the services industry as you hope they will sell, install and service IRO. However, you have marketed and continue to sell it as a DIY solution. I need control of MY device in a manner I see fit. I do my configuration. My irrigation company provides break / fix for me.
I again strongly urge you to put back what was in place in November until your new solution is 'fully baked' and the strategy and use cases are well understood.