I just checked and everything seems to be ok on our end (device connectivity, etc.) but it does seem like any action with the device errors out.
I noticed the firmware is actually an older version that needs to get upgraded.
I also noticed that the signal strength from the router is really, really strong.
I know that we’ve had a few customers where the router is too close it doesn’t connect properly and update.
Can you try moving the Iro faceplate further away from the router and doing a power cycle to see if the firmware gets upgraded? If that doesn’t work, I will have the support team get a new unit out with newer firmware.