I installed a used Rachio Gen 1 and got it all connected, however, the app says that it is Offline. I am connected to my WiFi network and can confirm that in my routers attached device list by matching up the MAC Addresses. Did I miss a step or does something have to happen on the server side?
If it was used, the unit might need to be reset by the Rachio crew. You’ll need to get the serial number off the unit. @rachiosupport can help you out.
@MrAudit I had the engineering team review your account and you should be good to go. It looks like during the blinkup process the controller was orphaned from our system.
Since it’s winter time I haven’t been keeping a close eye on my Rachio, but it keeps going offline every 24 hours or so. If I power cycle the unit it will come back online, but sure enough the next day at some point it goes offline again. Any advice? My unit is in the same room as my router so Wifi signal couldn’t be stronger.
Have you performed any WiFi updates? I had the team review and it looks like its online again (standby mode). If you experience this again please let us know and we can look further into this issue.