I ordered my Rachio 3 16 zone on April 6th, received an email promising shipment before May 21st (after other emails insinuating much sooner), and still haven’t received any update email, shipping confirmation, or anything else to reflect that date being missed.
My patience is nearly gone (as with most on these boards right now) with the failure to properly communicate and manage expectations.
When is the next “promised” date I should anticipate?
Your order should be shipping very soon, but sounds like your sod needs it ASAP. I can work with our team to get your unit out today if you provide me with your order number as well.
Sorry for the confusion. The quickest way for us to get those orders resolved is an email to orders@rachio.com. Make sure to include you order numbers, and feel free to mention this thread!
@mckynzee
I did actually open a ticket via email yesterday and was informed that the order would ship out today. Still waiting for the the shipment confirmation email with tracking info.