Rachio 3.0 wifi setup issues

jfrnx · August 11, 2019, 2:54am

I have a second hime in a remote area. Only our access to internet is cell service. I have a cellular network sim card from a phone powering a modem that I use for wifi. While setting up my Rachio 3, I continually get the following screens. “unexpected error occured”.

Any suggestions?

FWIW, I have a few other “smart” devices setup in the house and all seem to handle this version of wifi ok. To add to the frustration, it was working for a week or so with no problems. Nothing changed but I got the “controller offline” message when I tried to do a quick run via the app. I tried to setup everything again and ran into my current problems.

franz · August 11, 2019, 3:23am

If you run this and provide the code we can have the engineering team review.

jfrnx · August 11, 2019, 3:47am

Thank your for your assistance. The code is FZ69T3HR

franz · August 11, 2019, 4:04am

Not much to go on, the network scan reported a few things to be concerned about, seems an atypical setup, but you mentioned it was working.

You could try a factory reset and see if that helps. Make sure to power cycle it during the process.