Sorry to hear you're having difficulty. This is something the support department will want to try to recreate. Have you sent an e-mail to Support@rachio.com? If not, please do so and include further details such as:
- Email for Rachio account
- phone model(s) & OS version (iOS / Android)
- version of Rachio app
HINT: An easy way to have all this info sent automatically is to send feedback via the app itself. After logging in, simply click on top left for User Settings menu > Send Feedback > Report a Problem
This will send an e-mail to Rachio Support, so they can investigate and follow up.
Hope that helps!