I have been using a Rachio Gen 1 controller successfully for over a year. When I initially installed the controller, I disabled all of the zones that I did not have wired in order to hide them in the app.
I just added a new sprinkler line and wired it back to the controller. After selecting 'enable' for the zone I wired, I am able to see the zone and the app indicates that it is running when I manually schedule. The problem is nothing happens when I run the zone. I spent a lot of time troubleshooting step by step and there is not a wiring / hardware issue (the line works when I wire it to one of the existing working zones).
The Rachio has been successfully running Zones 1,2, 9, and 10. I attempted to add the new wire to 11, 12, and 16 - all yielded the same result. I did some troubleshooting (none of the pins are bent, I logged in / out of the app, I power cycled the Rachio, toggled all settings for all zones) but I cannot solve the issue. I am thinking about a factory reset but only as a last resort.
Any thoughts as to why the Rachio reports that the zone is being manually run, but it isn't? And the same behavior exists for all previously disabled zones?
I would sincerely appreciate any help anyone has to offer. Thanks.