@purple, sorry for any concern. Our phone queue is designed to avoid call holding. As such if all support team members are busy, a receptionist will take a message and we'll call you back as soon as possible.
We return ALL calls. Support is very important to our company and we have a team of trained individuals available 12 hours a day, 7 days a week to help.
Could you tell us more about the problem you're having? If you have any photos of wiring, please email them to our support team [email@example.com] and we'll get back to you ASAP.