Need my Account Rachio reassociated

billnbell · May 8, 2018, 7:49pm

I need my Rachio reset so I can set it up again.

My email is old, and it does not work since I cancelled it.

How do I reach someone to allow me to set it up again? Does factory reset work?

franz · May 8, 2018, 8:00pm

I can have the engineering team help out. Can you please PM me with more information on “Rachio reset so I can set it up again”? If you just want an email change we can do that or more.

billnbell · May 8, 2018, 8:27pm

Serial number SR0518421

dna1212 · May 8, 2018, 10:36pm

Hi, this sort of seems applicable to my situation too. I have a client who just died and I’m the only one managing his irrigation. But the house may be sold…or not…how do I go about passing on the controller access? My best bet for now would to see if his son ( not living at property) would take control…maybe I could get his email address?

franz · May 9, 2018, 5:29am

@dna1212

If you can get his email address and the serial number of the controller we can transfer the account for you.

AnnM · July 30, 2018, 4:40pm

Can we transfer this account? Serial # VR0629293
New email of Pboothby@gmail.com

My email is Chrysalisgardens@gmail.com if I could becc’d on the email exchange…if there is one.
THANK you!
Ann

AnnM · July 30, 2018, 4:43pm

Ah nuts, thought I was PM’ing you. Delete the posting if poss?

DLane · July 30, 2018, 4:46pm

@AnnM - this can now be done in the application.

See ->

AnnM · July 30, 2018, 5:07pm

Thanks. I understand how this works when the owner shares access with ME but I don’t own this controller so I think that’s why I’m not seeing ‘shared access’. I’m the contractor who installed. The original owner of the controller died so we’re in limbo…

DLane · July 30, 2018, 6:12pm

@AnnM, Got it. Then this is a task for @Franz.

laura.bauman · July 30, 2018, 6:15pm

Hey @AnnM,

Actually, your timing is fantastic. Users can now request a transfer of ownership. This article should help Transfer ownership of a Rachio controller to your account

-Lo

AnnM · July 30, 2018, 6:24pm

Laura - good stuff. This forum is the bomb!

laura.bauman · July 30, 2018, 6:41pm

WOOHOO! Happy to help!

franz · July 30, 2018, 7:03pm

@laura.bauman You mean I’m out of a job now?

laura.bauman · July 30, 2018, 7:05pm

That is correct. I’ll assume my new role as CTO this afternoon. (I’m sure my English degree will help make me a really great CTO).

DLane · July 30, 2018, 7:27pm

@laura.bauman - actually the CIO of American Airlines has an English degree:

https://www.aa.com/i18n/customer-service/about-us/leadership-bios/maya-leibman.jsp

laura.bauman · July 30, 2018, 7:28pm

What! That’s fantastic!

DLane · July 30, 2018, 7:29pm

@laura.bauman - now if there would be a form to automate adding weather stations to WUFYI then @Gene could go back to his real job!

laura.bauman · July 30, 2018, 7:30pm

@dlane Ooh, great thinking! @Gene is such a rockstar!

Gene · July 30, 2018, 9:15pm

The progress is slowly moving towards that being ready