Thank goodness I came here and found all your posts. Thought I was losing my mind. We’ve had our system off for several months. Went to reactivate it yesterday: I can’t get logged in on my mobile device. My husband gets logged in, but then can’t see/do anything. All our data appears to be gone. I try resetting my password on the mobile app. It says it’s sending an email to me, but it doesn’t. I try resetting my password on a browser. That actually generates an email … but the password provided won’t get me in on mobile or browser.
After reading the discussion here, I deleted the app and was going to re-download it. Except it won’t actually download onto my phone.
Right now, I have a very expensive and completely useless pile of plastic and wires.
I have submitted a support ticket with Rachio, but have had no reply. What a nightmare.