(I already have a back-and-forth with Support, but thought I'd share)
I'm having an issue where I get the 'Your Iro is Offline' mail from time to time. My network goes down, and then the Iro never reconnects. The mail isn't great - it doesn't tell you what to remove the issue or how to tell if your Iro is still offline.
- You can check if it's still offline by launching the app
- the only way to get it back online is to unplug and replug it in
I've been told the Iro tries to connect to WiFi every 9 minutes.
Hope it helps if someone else has this issue. And Iro support has been great about working with me.