I know it’s old-fashioned, but have you tried calling them?
[quote]Summer hours (April-September)
Rachio Support is available 8am-7pm (MST), 7 days a week.
Winter hours (October-March)
Rachio Support is available 9am-6pm (MST), Monday through Saturday to help (closed Thanksgiving, Christmas & New Years).
Please call 1-844-4-RACHIO (1-844-472-2446).[/quote]