I spent a total of 1 hr and 41 minutes on the phone today with two members of your support team (first line & a scheduling specialist) because my grass is brown. They verified that I had properly setup soil, vegetation, nozzles, exposure, and slope with all zones on a Flexible Daily Schedule allowing watering any day except Thursday (the day our lawn service mows). My Rachio was installed on May 28th, so it has run now for seventeen days. We went through the advanced settings in every zone in order to play with the settings to get more water to the lawn. That was not a good use of my time and your company’s.
Why not have a “Zone Checkup” feature where a wizard walks the user through a series of questions for each zone and based on the answers a macro is run on your server that updates the advanced settings of all of the zones that are impacted. For example: “Let’s review your zones”. What is the color of the grass in Zone #1? Lush green, fairly green, partially brown, moderately brown, or very brown? Based on how the customer answers the zone’s advanced settings would be adjusted and Rachio would send an email two weeks later indicating that they are due for another Zone Checkup.