So frustrating!!! The post said it would be fixed by noon a few minutes ago and now I see it’s been revised again but this time with a less optimistic message about the next update coming in 6 hours… seriously i’m loosing faith
I bought mine from Amazon and received an open box which was also just as frustrating. I decided to install it and see if it would work, but of course I cannot really tell until it’s activated. Meanwhile Amazon is waiting for my reply letting them know whether or not I’ll keep it for a small discount or send it back.
@thassman, sorry for any confusion. No promise was made that the issue would be fixed by noon, only that an update would be posted approximately every 6 hours.
That would be frustrating! Did you purchase the controller from Amazon Warehouse or as a new unit?
We’ll post an update to the support doc within the hour.
@Amassey – sounds like you have 16+ zones? Make sure to check out this support article for scheduling tips (once you’re able to connect to WiFi) – see related articles for wiring tips.
Yes, need a 20 zone version. Right now have sprinklers/tree bubblers on one and drip on the other so should be easy to keep schedules apart, but I hope you are thinking of ways to improve on this. Maybe a 20 zone controller, or one controller that modules can be added to.
Hey all! I know some of you were already able to connect, but I wanted to post and let everyone know we have officially resolved the issue, and have taken steps to prevent a situation like this from happening again.
You can use these steps to connect your controller:
Unplug the power cord, wait 5 seconds and plug it back in.
When the 2nd light starts flashing, hold the up and circle button until all 16 LED lights are fully illuminated. This will factory reset the controller.
Wait a few moments as your controller restarts.
Once Light 1 is solid and Light 2 is flashing, attempt to connect your controller to WiFi (for help, please see step 5).
If you experience issues connecting the controller to WiFi, force close the app, and repeat steps 1-4.
If anyone has any issues, please do not hesitate to contact us through the community or through support. Thank you so much to everyone for being so patient and understanding. We apologize for any inconvenience this caused, and I hope now that you can get connected you will enjoy your new controller
McKynzee
Production is running correctly. It’s possible some component of your network has cached the address of the previous servers. Resetting your modem and/or router may help resolve the issue.
Has this issue been corrected. Tried to set up a new unit today for about 2 hours. Got to the flashing 3rd led each time. The app said an unexpected error had occurred, and quit each time.
