Sorry to hear about your new activation issues. I will try to provide full transparency.
That was an isolated incident at the gen 2 launch.
Once corrected, there have been no further issues.
This is our first major issue that we have had, and we hope to have it corrected very soon. We are working on allowing new gen 2 units to connect.
I believe we have one of the best customer support teams, community, and software.
I'll PM you for followup questions.