My Gen 1 continuously reports a power cycle every 1-2 hours - everything else seems to be working normally… schedules run as expected. My Gen 1 has been running for over 2 years without issue.
Is it failing to update firmware? Can it be reset?
@donsena1 - have you sent an email to support@rachio.com with the details (e.g. serial number and account name)? Support would be able to look up what is happening on the backend.
So sorry for the frustration! @dchau is checking into but wants to keep an eye on it for a little bit so he can see exactly what’s happening. Once that happens, we’ll have a better picture of what’s going on and can either get this solved or shoot you over to support for further troubleshooting
@donsena1, I was just about to reply to you but of course when we start watching, the problem stops We’ll continue to try to monitor it and hopefully this problem has corrected itself.