@fberg, we’re disappointed to hear of your frustration. When you mention that the mobile app is out of sync with the web app, are you referring to the status of the device, reporting (gallons used) or another data point?
I think this might be related to the new month as our reporting updated monthly on the mobile app at the bottom of the Dashboard screen.
The Iro will use the weather data provided by the preferred weather station selected. Do you happen to know if you’re using a National Weather Station (NWS) or Personal Weather Station (PWS)? Sometimes a PWS doesn’t report accurate data and/or could be impacted by a bug our weather service provider is working on. I’ll review your account today and see if your weather station is reporting data.
I’ll also review your support ticket(s). I believe you’ve encountered a few issues with WiFi connectivity that required some back & forth troubleshooting. I’m hoping those issues have been resolved by now – please let me know if they haven’t been.
We’re always working on making the software smarter and easier to use. While we cannot disclose what we are and are not working on for enhancements, bugs and defects are always given priority by the development team to be resolved as quickly as possible.
Will be in touch on your weather station and prior support interactions.