Good morning. I’m sorry to hear you’re frustrated with your Iro.
I’m going to review our support logs to understand why you haven’t been called back yet and have one of our support team members follow up with you today. I appreciate you bringing this to our attention.
I’ll do my best to address your other concerns below:
Good point. We use to have a different notification (“rain sensor true” and “rain sensor false” I believe), but due to confusion we change it to the current terminology. We’ll review this as a team and see if we can think of a better way to phrase these in the future. As you mentioned, sensors don’t technically know when/if it’s raining in real time
As @plainsane mentioned, we recommend watering schedules based upon the zone attributes selected. I’d be happy to review these on your account and fine tune them for you. The biggest variables are the nozzle precip rates and the square footage of each zone. Do you happen to know these? If so, it would be great to get these details entered into the app. I’d recommend we update your zone attributes, then create new watering times and compare the old and new watering times side by side to see the difference these details make on the recommended watering times.
I’m sorry for any errors in our reporting and your actual watering bill. This is a direct reflect of the issues addressed in #2 (above). You can figure out the total number of gallons used per zone during a watering time based on the following data.
Precipitation rate of the nozzle - PR
Square footage of zone - SF
Duration that the zone runs for - D
The total number of gallons used is calculated using this formula: (SF x PR)/96.25= Total number of gallons per minute used in that zone. And if you multiply that by the duration (D) you will see the total number of gallons used for that particular zone during a schedule. If we change some of the zone details (i.e. nozzle precip rate, square footage, etc), then these reports will also change.
We’ll give you a call today and make things right. I’m sorry for the delay in getting back to you. I hope you’ll give us a second chance to make things right.