I would appreciate some help please. I can’t figure out how to get my newly installed Gen 2 Controller working.
The Gen 2 controller came in a box with an instruction sheet for people like me with a currently running Gen 1 unit. I’m trying to follow these instructions to the best of my ability.
I have completed Step 1 (remove my Gen 1 unit) and Step 2 (mount, wire, and connect power to my Gen 2 unit).
Before starting on Step 3 I added the MAC address printed on the Gen 2’s backplate to my router’s Wireless MAC Authentication (something I have to do to limit access to my wireless network by allowing only those devices with specific MAC addresses; I had to do the same with my Gen 1 unit).
Step 3 says to make sure I have the latest version of the Rachio app. I have version 2.3.18-168.
I don’t know how to “…make sure i have the latest …” Can someone help?
I also don’t know if this is in reference to the phone or on-line app.
I don’t know where to find the version of the on-line app I’m using (app.rachio.io), much less update the online app if I’m not using the correct one.
Not off to a very good start with this Gen 2 unit. Would appreciate some help on what my next step should be.